Terms & Conditions of Training

These general terms and conditions of sale (the "Terms") apply to every training programme offered by the Institut Français de la Grande Remise ("IFGR"), whether in person or online (e-learning).

They prevail over any other document and over the client’s own general terms of purchase. Any specific condition agreed in writing prevails over these Terms for the programme concerned.

Enrolment becomes firm once the client returns the signed quotation or training agreement and IFGR confirms registration in writing. The programme description, duration, objectives, prerequisites and price are set out in the quotation.

IFGR reserves the right to decline an enrolment, in particular where prerequisites are not met or where a session is full.

Prices are stated in euros and are net of any tax applicable. The applicable price is the one shown on the quotation accepted by the client.

Unless otherwise agreed, payment is due on the terms stated on the invoice. Late payment may suspend access to the programme and entail the legal late-payment interest and recovery indemnity provided by French law.

Where the client wishes to mobilise public or pooled funding (CPF, OPCO, France Travail / Pôle emploi), it remains responsible for completing the required formalities in good time. CPF funding is available only subject to obtaining the Qualiopi certification, which is the condition of access to public and pooled funds.

Until such funding is confirmed, the client is liable for the price. If a funder declines or pays only in part, the balance remains payable by the client.

In the absence of any external funding, the programme is self-financed by the client.

For an online (e-learning) programme purchased at a distance by a consumer, the client has a period of fourteen (14) days from the conclusion of the contract to withdraw, without giving reasons and without penalty, in accordance with Article L.221-18 of the French Consumer Code. The withdrawal must be notified by an unambiguous statement before the deadline expires.

Where the client has expressly asked for performance to begin during the withdrawal period and acknowledges losing the right of withdrawal once the service is fully performed, the right of withdrawal can no longer be exercised once the programme has been fully delivered; if performance has begun at the client’s request, an amount proportionate to the service provided is due.

This right of withdrawal does not apply to professional enrolments made through a training agreement, which are governed instead by the cancellation terms below.

Any cancellation or postponement by the client must be notified in writing. Cancellation fees may apply on a sliding scale depending on how much notice is given before the start date, as stated on the quotation or training agreement.

Failure to attend, partial attendance or late arrival does not give rise to any refund. IFGR may reschedule or cancel a session, in particular for an insufficient number of participants or for force majeure; in that case sums already paid are refunded or carried over, to the exclusion of any other compensation.

Access to a programme is conditional on meeting the prerequisites stated in its description and, for online programmes, on having the technical means required (suitable device and internet connection).

IFGR endeavours to make its programmes accessible to people with disabilities; any specific need should be notified at enrolment so that suitable arrangements can be examined.

All teaching materials, media and content provided in connection with a programme remain the exclusive property of IFGR or its rightful owners and are protected by intellectual property law.

They are supplied for the personal use of the enrolled participant only. Any reproduction, representation, distribution, resale or communication to a third party, in whole or in part, by any means, is strictly prohibited without the prior written consent of IFGR.

IFGR undertakes to deliver its programmes with care, in accordance with the announced objectives, as an obligation of means. The participant undertakes to attend with diligence and to comply with the internal rules of the training organisation.

IFGR’s liability is limited to direct and foreseeable loss and may not exceed the price paid for the programme concerned. IFGR may not be held liable for indirect loss or for events of force majeure.

Personal data collected for enrolment and delivery of the programmes is processed in accordance with the applicable regulation. For full details on the processing carried out and on the rights of data subjects, please refer to our Privacy Policy.

Any complaint must first be addressed to IFGR by email so that an amicable solution can be sought.

For a consumer client, and after a written claim has gone unanswered or unresolved, the client may have recourse, free of charge, to a consumer mediator in accordance with the French Consumer Code. The details of the competent mediation body are provided on request.

These Terms are governed by French law.

Failing an amicable settlement, any dispute falls within the jurisdiction of the competent French courts, subject to the protective rules applicable to consumers.

Successful completion of an IFGR programme leads to a private IFGR certificate of achievement. It is not a State diploma, a State-recognised title or an RNCP-registered certification.